CHAPTER 05

๐Ÿ“š Business Glossary

๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด์˜ ํ‘œ์ค€ํ™”์™€ ๊ด€๋ฆฌ

5.1 ๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด์ง‘์ด๋ž€?

Business Glossary(๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด์ง‘)๋Š” ์กฐ์ง ์ „์ฒด๊ฐ€ ๊ณตํ†ต์œผ๋กœ ์‚ฌ์šฉํ•˜๋Š” ๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด์˜ ์ •์˜๋ฅผ ์ค‘์•™์—์„œ ๊ด€๋ฆฌํ•˜๋Š” ์‹œ์Šคํ…œ์ž…๋‹ˆ๋‹ค. "์›”๊ฐ„ ํ™œ์„ฑ ์‚ฌ์šฉ์ž(MAU)"์˜ ์ •์˜๋ฅผ ๋ชจ๋“  ํŒ€์ด ๋™์ผํ•˜๊ฒŒ ์ดํ•ดํ•˜๋„๋ก ๋งŒ๋“œ๋Š” ๊ฒƒ์ด ๋ชฉํ‘œ์ž…๋‹ˆ๋‹ค.

๐Ÿ’ก ์šฉ์–ด ๋ถˆ์ผ์น˜์˜ ๋ฌธ์ œ
  • ๋งˆ์ผ€ํŒ… ํŒ€: "ํ™œ์„ฑ ์‚ฌ์šฉ์ž = ์ง€๋‚œ 30์ผ ๋‚ด ๋กœ๊ทธ์ธํ•œ ์‚ฌ์šฉ์ž"
  • ์ œํ’ˆ ํŒ€: "ํ™œ์„ฑ ์‚ฌ์šฉ์ž = ์ง€๋‚œ 7์ผ ๋‚ด ์ฃผ์š” ๊ธฐ๋Šฅ ์‚ฌ์šฉํ•œ ์‚ฌ์šฉ์ž"
  • ์žฌ๋ฌด ํŒ€: "ํ™œ์„ฑ ์‚ฌ์šฉ์ž = ์œ ๋ฃŒ ๊ตฌ๋… ์ค‘์ธ ์‚ฌ์šฉ์ž"
  • ๊ฒฐ๊ณผ: ๋™์ผํ•œ ์ง€ํ‘œ์— ๋Œ€ํ•ด ์„œ๋กœ ๋‹ค๋ฅธ ์ˆซ์ž ๋ฆฌํฌํŠธ โ†’ ํ˜ผ๋ž€

5.2 ๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด์˜ ๊ตฌ์„ฑ ์š”์†Œ

์šฉ์–ด ์ •์˜ ์˜ˆ์‹œ: Customer Lifetime Value (LTV)
{
  "term_name": "Customer Lifetime Value",
  "abbreviation": "LTV",
  "definition": "๊ณ ๊ฐ์ด ๊ธฐ์—…๊ณผ์˜ ๊ด€๊ณ„ ๋™์•ˆ ์ฐฝ์ถœํ•  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒ๋˜๋Š” ์ด ์ˆ˜์ต",
  "long_description": "LTV๋Š” ๋งˆ์ผ€ํŒ… ํˆฌ์ž ๊ฒฐ์ •๊ณผ ๊ณ ๊ฐ ์„ธ๊ทธ๋จผํ…Œ์ด์…˜์˜ ํ•ต์‹ฌ ์ง€ํ‘œ์ž…๋‹ˆ๋‹ค...",
  "formula": "(ํ‰๊ท  ์ฃผ๋ฌธ ๊ธˆ์•ก) ร— (์—ฐ๊ฐ„ ๊ตฌ๋งค ๋นˆ๋„) ร— (๊ณ ๊ฐ ์œ ์ง€ ๊ธฐ๊ฐ„)",
  "business_purpose": [
    "๋งˆ์ผ€ํŒ… ROI ์ธก์ •",
    "๊ณ ๊ฐ ์„ธ๊ทธ๋จผํ…Œ์ด์…˜",
    "CAC ๋Œ€๋น„ ํšจ์œจ์„ฑ ํ‰๊ฐ€"
  ],
  "domain": "Customer Analytics",
  "owner": "marketing-analytics@company.com",
  "synonyms": ["CLV", "๊ณ ๊ฐ ์ƒ์•  ๊ฐ€์น˜"],
  "related_terms": ["CAC", "Retention Rate", "ARPU"],
  "data_references": [
    "customers.lifetime_value",
    "orders.total_amount"
  ],
  "examples": [
    {"scenario": "VIP ๊ณ ๊ฐ", "calculation": "$500 ร— 12 ร— 5 = $30,000"},
    {"scenario": "์ผ๋ฐ˜ ๊ณ ๊ฐ", "calculation": "$100 ร— 6 ร— 3 = $1,800"}
  ],
  "status": "APPROVED",
  "approved_by": "cdo@company.com",
  "approved_date": "2025-11-05"
}

5.3 ์šฉ์–ด ์ฒด๊ณ„ (Taxonomy)

์šฉ์–ด๋ฅผ ๊ณ„์ธต์ ์œผ๋กœ ์กฐ์งํ•˜์—ฌ ์ฒด๊ณ„์ ์œผ๋กœ ๊ด€๋ฆฌํ•ฉ๋‹ˆ๋‹ค.

์šฉ์–ด ๊ณ„์ธต ์˜ˆ์‹œ:
Customer Metrics
โ”œโ”€โ”€ Acquisition
โ”‚   โ”œโ”€โ”€ CAC (Customer Acquisition Cost)
โ”‚   โ”œโ”€โ”€ Conversion Rate
โ”‚   โ””โ”€โ”€ Lead Generation
โ”œโ”€โ”€ Engagement
โ”‚   โ”œโ”€โ”€ MAU (Monthly Active Users)
โ”‚   โ”œโ”€โ”€ DAU (Daily Active Users)
โ”‚   โ””โ”€โ”€ Session Duration
โ”œโ”€โ”€ Retention
โ”‚   โ”œโ”€โ”€ Churn Rate
โ”‚   โ”œโ”€โ”€ Retention Rate
โ”‚   โ””โ”€โ”€ Cohort Analysis
โ””โ”€โ”€ Value
    โ”œโ”€โ”€ LTV (Lifetime Value)
    โ”œโ”€โ”€ ARPU (Average Revenue Per User)
    โ””โ”€โ”€ Customer Segment

5.4 ์šฉ์–ด ์ƒ๋ช…์ฃผ๊ธฐ

  1. ์ œ์•ˆ (Proposed): ๋ˆ„๊ตฐ๊ฐ€ ์ƒˆ ์šฉ์–ด๋ฅผ ์ œ์•ˆ
  2. ๊ฒ€ํ†  (Under Review): ๋ฐ์ดํ„ฐ ๊ฑฐ๋ฒ„๋„Œ์Šค ํŒ€์ด ๊ฒ€ํ† 
  3. ์Šน์ธ (Approved): CDO/๋ฐ์ดํ„ฐ ๊ฑฐ๋ฒ„๋„Œ์Šค ์œ„์›ํšŒ ์Šน์ธ
  4. ๊ฒŒ์‹œ (Published): ์กฐ์ง ์ „์ฒด์— ๊ณต๊ฐœ
  5. ์‚ฌ์šฉ (In Use): ์‹ค์ œ ๋ฐ์ดํ„ฐ์™€ ์—ฐ๊ฒฐ๋˜์–ด ์‚ฌ์šฉ ์ค‘
  6. ํ๊ธฐ (Deprecated): ๋” ์ด์ƒ ์‚ฌ์šฉํ•˜์ง€ ์•Š์Œ

5.5 ์šฉ์–ด ๊ด€๊ณ„ (Relationships)

๊ด€๊ณ„ ์œ ํ˜• ์„ค๋ช… ์˜ˆ์‹œ
๋™์˜์–ด (Synonym) ๊ฐ™์€ ์˜๋ฏธ์˜ ๋‹ค๋ฅธ ์šฉ์–ด LTV โ†” CLV
๊ด€๋ จ ์šฉ์–ด (Related) ์˜๋ฏธ์ ์œผ๋กœ ์—ฐ๊ด€๋œ ์šฉ์–ด LTV โ† CAC
์ƒ์œ„ ๊ฐœ๋… (Parent) ๋” ๋„“์€ ๋ฒ”์ฃผ MAU โ†’ Active Users
ํ•˜์œ„ ๊ฐœ๋… (Child) ๋” ๊ตฌ์ฒด์ ์ธ ๊ฐœ๋… Revenue โ†’ MRR, ARR
๊ตฌ์„ฑ ์š”์†Œ (Composed Of) ๊ณ„์‚ฐ์— ์‚ฌ์šฉ๋˜๋Š” ์š”์†Œ LTV = AOV ร— Frequency ร— Lifespan

5.6 ์Šน์ธ ์›Œํฌํ”Œ๋กœ์šฐ

์šฉ์–ด ์Šน์ธ ํ”„๋กœ์„ธ์Šค:
1. ์ œ์•ˆ์ž๊ฐ€ ์ƒˆ ์šฉ์–ด ์ž‘์„ฑ
   - ์šฉ์–ด๋ช…, ์ •์˜, ๊ณต์‹, ์˜ˆ์‹œ ํฌํ•จ
   - ๋„๋ฉ”์ธ ์„ ํƒ
   - ๊ด€๋ จ ๋ฐ์ดํ„ฐ ์ฐธ์กฐ

2. ์ž๋™ ๊ฒ€์ฆ
   - ์ค‘๋ณต ์šฉ์–ด ์ฒดํฌ
   - ํ•„์ˆ˜ ํ•„๋“œ ๊ฒ€์ฆ
   - ์œ ์‚ฌ ์šฉ์–ด ์ œ์•ˆ

3. ๋„๋ฉ”์ธ ์ „๋ฌธ๊ฐ€ ๋ฆฌ๋ทฐ
   - ์ •์˜์˜ ์ •ํ™•์„ฑ ํ™•์ธ
   - ๊ณต์‹ ๊ฒ€์ฆ
   - ํ”ผ๋“œ๋ฐฑ ์ œ๊ณต

4. ๋ฐ์ดํ„ฐ ๊ฑฐ๋ฒ„๋„Œ์Šค ํŒ€ ์Šน์ธ
   - ์ „์ฒด ์šฉ์–ด์ง‘๊ณผ์˜ ์ผ๊ด€์„ฑ ํ™•์ธ
   - ๋ช…๋ช… ๊ทœ์น™ ์ค€์ˆ˜ ํ™•์ธ
   - ์ตœ์ข… ์Šน์ธ

5. ๊ฒŒ์‹œ ๋ฐ ์•Œ๋ฆผ
   - ์šฉ์–ด์ง‘์— ๊ฒŒ์‹œ
   - ๊ด€๋ จ ํŒ€์— ์ด๋ฉ”์ผ/Slack ์•Œ๋ฆผ
   - ๋Œ€์‹œ๋ณด๋“œ์— ํ‘œ์‹œ

5.7 ๋ฐ์ดํ„ฐ์™€์˜ ์—ฐ๊ฒฐ

๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด๋ฅผ ์‹ค์ œ ๋ฐ์ดํ„ฐ ์ž์‚ฐ(ํ…Œ์ด๋ธ”, ์ปฌ๋Ÿผ)๊ณผ ์—ฐ๊ฒฐํ•ฉ๋‹ˆ๋‹ค.

MAU ์šฉ์–ด์™€ ๋ฐ์ดํ„ฐ ์—ฐ๊ฒฐ:
Term: Monthly Active Users (MAU)
Definition: ์ง€๋‚œ 30์ผ ๋‚ด 1ํšŒ ์ด์ƒ ๋กœ๊ทธ์ธํ•œ ์ˆœ์ˆ˜ ์‚ฌ์šฉ์ž ์ˆ˜

Linked Data:
1. Table: analytics_db.user_metrics
   Column: mau
   Description: "์ด ์ปฌ๋Ÿผ์€ MAU๋ฅผ ์ €์žฅํ•ฉ๋‹ˆ๋‹ค"

2. dbt Model: monthly_active_users.sql
   Description: "MAU ๊ณ„์‚ฐ ๋กœ์ง"
   SQL:
     SELECT COUNT(DISTINCT user_id) as mau
     FROM user_sessions
     WHERE login_date >= CURRENT_DATE - INTERVAL '30 days'

3. Dashboard: "Growth Metrics"
   Metric: "MAU"
   Tool: Tableau

5.8 ์šฉ์–ด์ง‘ ๊ตฌ์ถ• ์ „๋žต

1) ํƒ‘๋‹ค์šด ์ ‘๊ทผ

2) ๋ฐ”ํ…€์—… ์ ‘๊ทผ

๐Ÿ’ก ์ถ”์ฒœ: ํ•˜์ด๋ธŒ๋ฆฌ๋“œ ์ ‘๊ทผ
  1. ๊ฒฝ์˜์ง„์ด ๊ฐ€์žฅ ์ค‘์š”ํ•œ 10-20๊ฐœ ํ•ต์‹ฌ ์šฉ์–ด ์ •์˜ (ํƒ‘๋‹ค์šด)
  2. ๊ฐ ํŒ€์ด ์ž์ฃผ ์‚ฌ์šฉํ•˜๋Š” ์šฉ์–ด ์ถ”๊ฐ€ (๋ฐ”ํ…€์—…)
  3. ๋ฐ์ดํ„ฐ ๊ฑฐ๋ฒ„๋„Œ์Šค ํŒ€์ด ๊ฒ€ํ†  ๋ฐ ํ‘œ์ค€ํ™”

5.9 ์šฉ์–ด์ง‘ ๊ฑฐ๋ฒ„๋„Œ์Šค

์—ญํ• ๊ณผ ์ฑ…์ž„

์—ญํ•  ์ฑ…์ž„
CDO (Chief Data Officer) ์ „์ฒด ์šฉ์–ด์ง‘ ์ „๋žต ์ˆ˜๋ฆฝ, ์ตœ์ข… ์Šน์ธ
๋ฐ์ดํ„ฐ ๊ฑฐ๋ฒ„๋„Œ์Šค ํŒ€ ์šฉ์–ด ํ‘œ์ค€ํ™”, ํ’ˆ์งˆ ๊ด€๋ฆฌ, ์›Œํฌํ”Œ๋กœ์šฐ ์šด์˜
๋„๋ฉ”์ธ ์ „๋ฌธ๊ฐ€ ๋„๋ฉ”์ธ๋ณ„ ์šฉ์–ด ์ •์˜, ๊ฒ€์ฆ
๋ฐ์ดํ„ฐ ์ŠคํŠœ์–ด๋“œ ์šฉ์–ด-๋ฐ์ดํ„ฐ ์—ฐ๊ฒฐ, ์œ ์ง€๋ณด์ˆ˜
๋ชจ๋“  ์ง์› ์šฉ์–ด ์ œ์•ˆ, ํ”ผ๋“œ๋ฐฑ ์ œ๊ณต

5.10 ์„ฑ๊ณต ์‚ฌ๋ก€

์‚ฌ๋ก€: ๊ธ€๋กœ๋ฒŒ ๊ธˆ์œต ๊ธฐ์—…

๋ฌธ์ œ: 50๊ฐœ ์ด์ƒ์˜ ๋ถ€์„œ๊ฐ€ "์ˆ˜์ต(Revenue)"์„ ์„œ๋กœ ๋‹ค๋ฅด๊ฒŒ ์ •์˜. ๊ฒฝ์˜ ํšŒ์˜์—์„œ ์ƒ์ถฉ๋˜๋Š” ์ˆ˜์น˜ ๋ฆฌํฌํŠธ.

ํ•ด๊ฒฐ: ๋น„์ฆˆ๋‹ˆ์Šค ์šฉ์–ด์ง‘ ๊ตฌ์ถ•

  • 150๊ฐœ ํ•ต์‹ฌ ๊ธˆ์œต ์šฉ์–ด ํ‘œ์ค€ํ™”
  • ๊ฐ ์šฉ์–ด์— ๋Œ€ํ•ด ๋ช…ํ™•ํ•œ ๊ณ„์‚ฐ ๊ณต์‹ ์ •์˜
  • ๋ฐ์ดํ„ฐ ์›จ์–ดํ•˜์šฐ์Šค์˜ ํ…Œ์ด๋ธ”/์ปฌ๋Ÿผ๊ณผ ์—ฐ๊ฒฐ
  • ๋ชจ๋“  ๋ฆฌํฌํŠธ์— ์šฉ์–ด ์ถœ์ฒ˜ ํ‘œ์‹œ ์˜๋ฌดํ™”

๊ฒฐ๊ณผ:

  • ๊ฒฝ์˜ ํšŒ์˜ ์ค€๋น„ ์‹œ๊ฐ„ 70% ๊ฐ์†Œ
  • ๋ฐ์ดํ„ฐ ์‹ ๋ขฐ๋„ 90% โ†’ 98% ํ–ฅ์ƒ
  • ๊ทœ์ œ ๊ฐ์‚ฌ ํ†ต๊ณผ ์‹œ๊ฐ„ 50% ๋‹จ์ถ•

5.11 ์‹ค์ „ ํŒ

๋ฒ ์ŠคํŠธ ํ”„๋ž™ํ‹ฐ์Šค:
  1. ๊ฐ„๊ฒฐํ•˜๊ฒŒ: ์ •์˜๋Š” 2-3 ๋ฌธ์žฅ ์ด๋‚ด๋กœ
  2. ์˜ˆ์‹œ ํฌํ•จ: ์ถ”์ƒ์  ์ •์˜๋งŒ์œผ๋กœ๋Š” ๋ถ€์กฑ, ๊ตฌ์ฒด์  ์˜ˆ์‹œ ํ•„์ˆ˜
  3. ๊ณต์‹ ๋ช…์‹œ: ๊ณ„์‚ฐ ๋ฐฉ๋ฒ•์„ ์ •ํ™•ํ•˜๊ฒŒ
  4. ๋น„์ฆˆ๋‹ˆ์Šค ๋งฅ๋ฝ: ์™œ ์ด ์ง€ํ‘œ๊ฐ€ ์ค‘์š”ํ•œ์ง€ ์„ค๋ช…
  5. ์ฃผ๊ธฐ์  ๋ฆฌ๋ทฐ: 6๊ฐœ์›”๋งˆ๋‹ค ์šฉ์–ด ์ •์˜ ์žฌ๊ฒ€ํ† 
  6. ์‚ฌ์šฉ์ž ํ”ผ๋“œ๋ฐฑ: ๋ถˆ๋ช…ํ™•ํ•œ ์ •์˜์— ๋Œ€ํ•œ ์งˆ๋ฌธ ์ˆ˜์ง‘

5.12 ๋‹ค์Œ ์žฅ ์˜ˆ๊ณ 

๋‹ค์Œ ์žฅ์—์„œ๋Š” Data Classification & Tagging์„ ๋‹ค๋ฃน๋‹ˆ๋‹ค. ๋ฐ์ดํ„ฐ ์ž๋™ ๋ถ„๋ฅ˜, PII ํƒ์ง€, ํƒœ๊ทธ ์ „๋žต์„ ๋ฐฐ์šฐ๊ฒŒ ๋ฉ๋‹ˆ๋‹ค.